This policy applies to The Liquid Audit at theliquidaudit.com and theliquidaudit.com.au.
1. Overview
This Refund & Cancellation Policy describes how The Liquid Audit handles one-time owner code purchases and requests for refunds. It applies to all purchases made through Stripe or via an executed order form unless a separate written agreement states otherwise.
2. Billing Model
Payments are processed as one-time charges. There are no automatic renewals and no recurring cancellation steps required. For invoice support, contact theliquidaudit@gmail.com.
3. Order Changes
If you need to change your purchase tier before checkout is completed, start a new checkout session with the correct option. After payment is captured, refunds are handled under the eligibility criteria below.
4. Refund Eligibility
Refunds are granted only when (a) duplicate charges occur due to a billing error, (b) a verified service outage longer than 72 consecutive hours prevents access, (c) you were billed after timely cancellation proof is provided, or (d) Australian consumer law or another applicable regulation requires a refund. Approved amounts are returned to the original payment method within ten (10) business days.
5. Owner Codes
Owner Codes issued after payment are considered delivered services and are non-refundable unless the code cannot be redeemed due to a verified platform issue.
6. How to Request a Refund
Email theliquidaudit@gmail.com with the account email, hotel name, invoice ID, and reason for the request. We may ask for additional documentation. Chargebacks submitted without first contacting us may delay resolution.
7. Statutory Rights
Nothing in this policy limits rights you have under the Australian Consumer Law or other mandatory provisions. If you believe your situation qualifies for a statutory remedy, contact us and we will review the claim promptly.